These are the general terms and conditions of Your Health Concept. Legally domiciled in Maarssen and with offices at Koningsspoor 2, 3994 AG in Houten. The Chamber of Commerce number is 78264073. Should you have any questions, please contact us via info@yourhealthconcept.nl, or 030 207 42 50, or by mail: Your Health Concept , Gageldijk 2, 3603 AL Maarssen. Your Health Concept reserves the right to amend these general terms and conditions. Should any provision of these General Terms and Conditions be deemed invalid due to the application of law, regulation, or a final decision by a competent court, all other provisions of the General Terms and Conditions shall remain in full force and effect.

Article 1. General

1. These terms apply to every agreement concluded between Your Health Concept and a client.
2. These terms also apply to agreements with Your Health Concept for the execution of which Your Health Concept must engage third parties.
3. Should a situation arise between parties that is not regulated by these general terms and conditions, this situation must be assessed in the spirit of these general terms and conditions.

Article 2. Treatment

1. The agreement between Your Health Concept and the client is entered into for the duration of the treatment.
2. Your Health Concept shall execute the agreement to the best of its knowledge and ability and in accordance with the requirements of good craftsmanship; Your Health Concept is bound by an obligation of effort. All this based on the state of scientific knowledge known at that time.
3. The client ensures that all data that may reasonably be relevant for the proper execution of the treatment are communicated to Your Health Concept in a timely manner.
4. Your Health Concept has the right to have certain work performed by third parties. The applicability of Articles 7:404, 7:407 paragraph 2, and 7:409 of the Dutch Civil Code is expressly excluded.
5. If Your Health Concept or third parties engaged by Your Health Concept perform work in the context of the assignment at the client’s location or a location designated by the client, the client shall provide, free of charge, the facilities reasonably required by those employees.
6. Appointments that cannot be kept must be cancelled at least 48 hours before the treatment – excluding weekend days. In case of non-cancellation or cancellation within 48 hours before the appointment, Your Health Concept reserves the right to charge for the reserved time. This amount is equal to the full and current consultation fee.

Article 3. Payment and Collection Costs

1. Payment must always be made after treatment within 14 days of the invoice date, in a manner specified by Your Health Concept and in the currency in which it was invoiced. Your Health Concept is entitled to invoice periodically.
2. If the client fails to make timely payment of an invoice, the client is legally in default. The client shall then owe interest of 1% per month, unless the statutory interest rate is higher, in which case the statutory interest rate shall be due. Interest on the overdue amount will be calculated from the moment the client is in default until the moment the full amount due is paid.
3. If the client is in default, all reasonable extrajudicial costs incurred to obtain payment shall be borne by the client. The extrajudicial costs shall amount to at least 15% of the principal sum or the remainder thereof, increased by the statutory interest, with a minimum of €25 excluding VAT.
4. However, if Your Health Concept has incurred higher collection costs that were reasonably necessary and the client is a business client, the actual costs incurred shall be eligible for reimbursement. Any judicial and enforcement costs incurred shall also be recovered from the client. The client shall also owe interest on the collection costs due.
5. If a client, after entering into a program and making a (down) payment for it, decides to terminate the program prematurely, the costs already incurred for consultation(s), treatment plan(s), and administration will be deducted from the amount paid. The remaining amount will be refunded to the client within 15 working days after the written cancellation.

Article 4. Liability

1. Your Health Concept is not liable for damages of any kind arising because Your Health Concept relied on incorrect and/or incomplete information provided by or on behalf of the client. Nor is Your Health Concept liable if advice is not followed or is followed incorrectly.
2. Should Your Health Concept be liable for any damage, then the liability of Your Health Concept is limited to the amount paid out by its insurer in such a case.
3. Your Health Concept is never liable for consequential damages, loss of profit, lost savings, and damages due to business interruption.
4. Your Health Concept is in no way liable for the quality and composition of the supplements advised by it. The supplier of these supplements is responsible for this. Your Health Concept will cooperate, to the extent of its ability, in the proper handling of a complaint regarding the advised supplements.
5. The limitations of liability included in this article do not apply if the damage is due to intent or gross negligence on the part of Your Health Concept.

Article 5. Privacy

Your Health Concept shall treat all information concerning the client obtained during the execution of the treatment confidentially and shall not disclose this information to third parties, except insofar as Your Health Concept is obliged to do so or has obtained consent.

Article 6. Termination of Agreement

1. Unless otherwise stipulated, the agreement is entered into for the duration of the treatment.

2. Each party is entitled, without prejudice to the right to compensation for costs, damages, and interest, to dissolve the agreement with immediate effect by registered letter if;

• the other party has failed to fulfill one or more of its obligations and is negligent in fulfilling its obligations within a period specified for performance by registered letter, unless the shortcoming(s) is (are) of such minor significance that it (they) does (do) not reasonably justify dissolution.
• bankruptcy or suspension of payment is requested or granted for the other party, or measures are taken.

3. If the agreement is terminated prematurely by Your Health Concept, Your Health Concept will, in consultation with the client, arrange for the transfer of outstanding work to third parties. This is unless the termination is attributable to the client. If the transfer of work entails additional costs for Your Health Concept, these will be charged to the client. The client is obliged to pay these costs within the specified period, unless Your Health Concept indicates otherwise.

Article 7. Indemnification

The client indemnifies Your Health Concept against any claims from third parties who suffer damage in connection with the execution of the agreement and whose cause is attributable to parties other than Your Health Concept. Should Your Health Concept be held liable by third parties on this account, then the client is obliged to assist Your Health Concept both in and out of court and to immediately take all actions that may be expected of them in that case. Should the client fail to take adequate measures, Your Health Concept is entitled, without notice of default, to proceed with such measures itself. All costs and damages incurred by Your Health Concept and third parties as a result thereof shall be entirely for the account and risk of the client.

Article 8. Applicable Law and Disputes

1. All legal relationships to which Your Health Concept is a party are exclusively governed by Dutch law.
2. The District Court of Midden-Nederland has exclusive jurisdiction to hear disputes, unless the law mandatorily prescribes otherwise.
3. Parties shall only appeal to the court after having made every effort to settle a dispute by mutual consultation.

Article 9. Complaints

If you have complaints about the treatment, it is advisable to inform Thomas van Doorn. If a personal conversation or mediation does not yield the desired result, you can make use of a complaints procedure. You can engage the Complaints Committee for this purpose.